Cancellation and Refund

We understand that unforeseen circumstances may arise. This policy outlines the guidelines for cancellations and rescheduling of therapy sessions.

If you are running late for your session, please inform your therapist as soon as possible via text message, WhatsApp, or phone call.

Cancellations or rescheduling with at least 24 hours notice before your session will be made at no additional charge.
Cancellations made within 24 hours of your session will incur a fee of 50% of the session cost.

Cancellations or rescheduling with at least 24 hours notice before your session will be made at no additional charge.
Cancellations made within 24 hours of your session will incur a fee of 50% of the session cost.

You will not receive a refund if you do not complete your four-session package within 8 weeks of your first therapy session.

We understand that extenuating circumstances can occur, such as extended travel or medical illness. If these circumstances prevent you from completing your four sessions within the 8-week timeframe, please contact us directly by email to explain the situation. We will work with you on a case-by-case basis.
If you are late to your session, the session may or may not be extended to cover the time lost, depending on the therapist’s schedule and availability.
If the therapist needs to cancel/reschedule, the client will bear no cost for the same.

If you have any questions regarding this policy, please do not hesitate to contact us at neeti@sitwithit.in